App / Sports
Before you explore the lobby or move between sports markets and casino tables, it is worth knowing where you stand. This page sets out f999's legal posture, the scope of these terms, and the practical steps available to you — all written for Malaysia, where access is subject to local law and eligible regions.
These terms govern your relationship with f999 when you access the platform in a region where local law permits it. Availability is not universal — if your location falls outside an eligible region, parts of the platform may not be accessible to you, and these terms explain what applies in that scenario. We write our policy in plain language because we want you to understand what you are agreeing to, not just scroll past it. When you create an account, you confirm that you meet the eligibility requirements for your region and that the information you provide is accurate. Your account wallet, including any balance moved through GrabPay, Bank Transfer, Touch 'n Go eWallet or DuitNow, is governed by these terms and by the transaction records visible inside your account dashboard after login. We do not override what those records show — they are the source of truth for your transaction history. If we update this policy, the revised version replaces the previous one from the date shown at the top of this page. Continued use of your account after that date means you accept the updated terms. If you have questions before accepting any change, reach our support team through the contact paths listed on this page.
Not everything you encounter under the f999 brand is covered by a single document. This section draws the line clearly so you know which terms apply to which part of your experience.
Your login credentials, account wallet, transaction history and personal details are fully within scope. Any action that involves your f999 account — from placing a sports market wager to browsing live casino tables — is governed by these terms.
Deposits and withdrawals processed through GrabPay, Bank Transfer, Touch 'n Go eWallet or DuitNow fall under this policy. The amounts, timestamps and status shown in your account dashboard are the authoritative record for any transaction query.
Game content supplied by studios such as CQ9, Spadegaming, Habanero, Microgaming and PG Soft is covered as far as lobby access and display are concerned. The underlying game mechanics and RTP data remain the responsibility of the respective studio where that information is published by them.
External links, independent payment processors and any service outside the f999 domain are not covered by this policy. If you leave our platform to complete a step on a third-party site, their own terms apply from that point forward.
You have real, actionable options under these terms — not just abstract promises. The clearest place to start is your account dashboard, where your transaction records, personal details and current account status are all visible after login. If something looks wrong, you do not have to guess; the record is there. Correcting your account details is a step you can take directly through account settings. For changes that require identity verification — such as updating a registered mobile number or linked e-wallet — the fields and verification instructions are shown inside the account settings page. Follow those instructions rather than contacting support first, since most corrections complete faster that way. If you want to raise a question about how your data is handled, or if you believe a transaction record does not reflect what happened, our support team is the right contact. Raising a clear, specific question gets a faster response than a general complaint. The contact paths are listed in the Support section below.
Your full transaction history is available in the account dashboard after login. Filter by date or payment method — GrabPay, Bank Transfer, DuitNow — to locate a specific entry.
Personal details can be updated through account settings. Fields that require verification will prompt you through the steps shown on screen; follow those instructions to complete the correction.
If a section of this policy is unclear or you believe it has been applied incorrectly to your account, contact support with the specific detail — account action, date and amount — so we can locate the relevant record quickly.
For access issues, wallet queries or any matter not resolved through account settings, reach our support team via the channels listed below. Include your registered contact detail so we can verify your account before responding.
If you have a specific question about these terms, a transaction record or your account rights, the most direct route is through our support channels. Have your registered email or mobile number ready so we can verify your account before responding.
Start a live chat session from within your account for the fastest response on account access or transaction queries. The chat entry point is visible once you are logged in.
Send a written query to our support address for matters that need a documented response — such as policy questions, account corrections or formal data requests. Include your account reference.
The Help Centre inside your account dashboard covers common policy and transaction questions. Check there first — many account queries are resolved without needing to contact the team directly.
We collect only the information needed to operate your account, process transactions and meet the obligations set out in this policy. Your data is not sold to third parties. We retain transaction records for the period required by our operating obligations, after which records are handled according to our data retention schedule — the current retention period is noted in your account settings.
We use cookies to keep your session active and to remember account preferences between visits. You can review and manage cookie settings through your browser. Disabling certain cookies may affect how some parts of the platform load or respond during your session.
Your account is protected by password authentication. If you suspect unauthorised access, change your password immediately through account settings and contact support to flag the activity. Do not share your login credentials with anyone, including support staff — we will never ask for your password.
Transaction records, account activity logs and personal details are kept for the period required by our operating obligations. The retention schedule is shown in your account settings. Once the retention period ends, records are handled in line with our data disposal process.
To request a correction to personal data we hold, or to ask what data is associated with your account, contact our support team by email with your account reference. We will respond with the relevant detail and the steps needed to complete your request.
These are the questions we hear most from account holders about our legal terms, data handling and account rights. If yours is not here, reach our support team through live chat or email.
These terms apply where local law permits access to f999. Availability depends on your region and local law. If you are in an eligible region of Malaysia, these terms govern your account from the moment you create it. Check the eligibility section in your account settings for the current access status shown there.
All transaction records — including deposits made via GrabPay, Bank Transfer, Touch 'n Go eWallet or DuitNow — are visible in your account dashboard after login. Filter by date or method to locate a specific entry. Those records are the authoritative source for any dispute or query.
Yes. Most personal details can be updated directly through account settings. Fields that require identity verification will show the steps on screen — follow those instructions to complete the change. For corrections that cannot be done through settings, contact support with your account reference and the specific detail to be changed.
We collect the information needed to operate your account, process transactions and meet our operating obligations. This includes your registration details and transaction history. The retention period is noted in your account settings. We do not sell your data to third parties.
When we update this policy, the revised version takes effect from the date shown at the top of this page. Continuing to use your account after that date means you accept the updated terms. If you have a question about a specific change before accepting it, reach our support team via live chat or email.
For policy questions, data requests or account corrections that need a documented response, email our support team with your account reference and the specific detail. For faster responses on access or transaction matters, use live chat from within your account. Include your registered email or mobile number so we can verify your account.