App / Sports
These terms set out the rules for using your f999 account — from placing sports markets and switching to casino tables, to funding your wallet via GrabPay or Bank Transfer. Access and eligibility depend on local law and are available where local law permits; review these terms before you start.
When you create an account on f999, you enter into a direct agreement with us covering how you use the platform, how funds move through your wallet, and what conduct is expected of you. These terms apply each time you log in, place a wager on a Liga Super match, browse live casino tables, or top up your wallet using GrabPay or Bank Transfer. We update these terms when our services change or when applicable rules in supported regions require it. The current version is always the one shown on this page; continuing to use your account after a posted update means you accept the revised terms. If you disagree with a change, the right thing to do is stop using the platform and close your account through the process described in the Rights section below. These terms are written for Malaysia and reflect local payment rails — GrabPay and Bank Transfer are the verified methods we support. References to deposits, withdrawals, and wallet transfers throughout these terms apply to those methods specifically. Where local law affects your ability to access any part of the platform, eligibility is determined by the rules of your jurisdiction, not by these terms alone. If any clause in these terms conflicts with a mandatory local regulation, that regulation takes precedence for users in the affected region.
These terms define the boundary between what f999 governs directly and what falls outside our policy. Knowing where the line sits helps you understand who to contact when something goes wrong.
All login activity, session management, and account-level actions — including opening, updating, and closing your account — fall directly under these terms. We set the rules; you follow the process shown in your account settings.
Deposits and withdrawals processed through GrabPay or Bank Transfer are covered here. Transaction records are visible in your account dashboard after login. We do not govern the processing rules of the payment provider itself.
Sports markets, live casino tables, and slot categories available on f999 are subject to these terms during play. Game outcomes and odds are determined by the relevant engine or data feed, not by this policy document.
External services linked from f999 — including payment gateways and identity verification providers — operate under their own terms. We are not responsible for how those third parties handle data or process requests on their side.
You have concrete options when it comes to your account data and how we hold it. You can request a copy of your transaction history directly from the account dashboard — the records section shows deposits, withdrawals, and bet history in date order. If your registered details are out of date, account settings lets you correct your mobile number, preferred payment method, or email address without contacting support first. If you believe a transaction record is wrong, raise it through our support channel with your account ID and the transaction reference shown in your dashboard. For questions about how we store your data or how long we keep your records, use the contact path in the Support section below. You can also request account closure at any time; the process is initiated from account settings and confirmed by our team within the period shown in your dashboard after you submit the request.
Transaction history, bet records, and wallet movements are all available in your account dashboard. No support request is needed — log in and go to the history tab.
Update your registered mobile number, email, or linked payment method from account settings. Changes take effect after the verification step shown on screen.
If a transaction or account action looks wrong, contact support with your account ID and the transaction reference. We review and respond through the same channel.
Account closure requests are submitted from the settings page. Once submitted, our team confirms the closure and handles any remaining wallet balance per the terms shown at the time of request.
If you have a specific question about how a clause applies to your account, or you need to submit a formal request under these terms, use the channels below. Match the channel to the type of request for the fastest response.
Available directly from your account dashboard. Use this for account-level questions, transaction disputes, and any urgent issue where you need a same-session response.
Send policy and data-related requests to our support email shown in your account profile. Include your account ID and a clear description of the request so we can route it correctly.
The Help section inside your account covers common terms questions with step-by-step answers. Check there first before raising a support ticket — most procedural questions are answered without waiting.
We hold account data only for as long as it is needed to operate your account and meet the obligations in these terms. Once your account is closed and any outstanding wallet balance is resolved, we retain records only to the extent required by applicable rules in your region.
We collect only what is needed to run your account — login credentials, wallet transaction records, and the contact details you provide. We do not sell your data to third parties, and we do not share it outside the scope described in these terms.
We use cookies to keep your session active and to remember display preferences. You can adjust cookie settings from your browser; disabling session cookies will affect your ability to stay logged in across pages.
Your account is protected by the credentials you set at registration. If you believe your account has been accessed without your permission, use live chat immediately — the process for locking access is shown in the Help section of your dashboard.
When these terms change, the updated version replaces the previous one on this page. We do not send individual notifications for every revision; check this page if you want to confirm the current terms before using the platform.
Below are the questions we hear most from account holders about how these terms work in practice.
These terms apply to every session — each time you log in, place a market, or move funds through your wallet, the current version of these terms is in effect. Signing up once does not lock you to the original version; check this page if you want to confirm what applies right now.
Log in and go to the history tab in your account dashboard. All deposits, withdrawals, and bet records are listed there by date. If you need a formal export for a dispute or personal record, raise a request through live chat with your account ID ready.
When you request account closure from settings, any remaining wallet balance is handled according to the withdrawal process shown at the time of your request. The steps and the payment method available — GrabPay or Bank Transfer — are confirmed by our team before the closure is finalised.
You can update your mobile number, email, or linked payment method from account settings at any time. Updating your details does not change which version of these terms applies to you; the current page version governs your account regardless of when you last edited your profile.
Use live chat from your account dashboard for the fastest response. If the issue relates to stored data or a formal policy request, email support using the address shown in your account profile. Include your account ID and the specific transaction or action you are querying.
The core terms apply to all supported accounts, but access to specific features — including certain payment methods and market categories — depends on local law in your region. Where local rules restrict access, those restrictions take precedence over what these terms describe as generally available.