App / Sports
This Privacy Policy sets out exactly what data f999 collects when you access the platform, place sports bets or use your account wallet with GrabPay or Bank Transfer — and how we keep that data secure. Every section below applies specifically to f999 and to account activity carried out where local law and eligible regions permit.
When you create an account on f999, we collect the details you enter during registration — name, contact information, login credentials and any payment identifiers linked to GrabPay or Bank Transfer. As you move between the sportsbook and casino sections, we also record session activity such as pages visited, bet types selected and wallet transactions processed through your account. This data lets us maintain your session state and apply the account preferences you set. We collect device and browser signals automatically when you access the platform — this includes IP address, device type and connection timestamps. These signals are used solely for security checks and fraud prevention; they are not sold or passed to third-party advertisers. Any data tied to a GrabPay transaction or a Bank Transfer instruction is handled in line with the payment processor's own policies, which operate independently of this document. Where local law in Malaysia requires specific data handling, we apply those requirements as they become applicable. The current version of this policy is shown on this page and is updated without notice when changes are made.
Payment data passed through GrabPay is processed by GrabPay's own system. We receive a transaction reference and status confirmation only; full card or wallet credentials are not stored on f999 servers.
When you complete a Bank Transfer deposit or withdrawal, we log the transaction amount, timestamp and reference number against your account. No full bank account details are retained beyond what your bank transmits as a reference.
Each login session generates a log entry showing the device type, access time and region. These logs are retained for security purposes and are accessible to the account holder on request via our support channel.
Data handling for accounts in Malaysia follows applicable local requirements as they apply to digital platforms. Availability of the platform and its data services depends on local law and eligible regions.
Not every interaction connected to f999 falls under this document. Understanding the boundary helps you know which policy applies when something goes wrong — whether that's a payment dispute, a third-party link or a question about a game result. The four areas below mark those boundaries clearly so you can direct a query to the right place the first time.
All data collected when you log in, reset credentials or update account details falls inside this policy. This includes device signals, session tokens and any identity fields you complete in your account settings page.
Deposits and withdrawals processed through GrabPay or Bank Transfer are covered here to the extent of the transaction record f999 holds. The payment processor's own terms govern how they handle your financial data on their side.
Your navigation history within the sportsbook, live casino and slot sections is covered by this policy. Bet records and game round history stored in your account fall inside this document's scope.
External links, affiliate pages and any service reached by leaving f999 are not covered here. Once you leave the platform, the destination site's own privacy terms apply and f999 holds no responsibility for their data practices.
Your account data is not static — you have practical options for reviewing, correcting and querying what we hold. The steps below are available through your account settings and through our support channel. To review the personal details tied to your account, log in and go to the account settings page; all profile fields are displayed there and most can be edited directly. If a transaction record looks incorrect — for example a GrabPay deposit showing the wrong amount — raise it through the support contact path and include the transaction reference number from your account history page. We will cross-check against the payment processor's record and respond to the query. For data queries that go beyond a simple edit — such as a request to understand what session data we hold or to flag a concern about how a record was created — use the email contact shown in the support section below. We aim to acknowledge those requests and give a clear response, though we do not commit to a fixed turnaround without first reviewing the nature of the request.
Log in, open account settings and check the personal details and transaction history shown there. The records displayed are the same ones held on the f999 platform for your account.
Most profile fields can be updated directly in account settings. For fields that are locked — such as a registered phone number — contact support with your account reference to request a correction.
For any question about what data we hold or how it was collected, send a message through the support channel. Include your account reference so the query can be matched to the correct record without delay.
If a Bank Transfer or GrabPay record in your account history does not match your own records, contact support with the transaction reference. We will verify against the processor's confirmation and update the record if needed.
For any question about this policy — data access, record correction or a concern about how account information is handled — the contact paths below are the direct routes. Use the channel that suits the nature of the query; simple account edits are fastest through the in-platform settings page.
The live chat widget on f999 connects you to the support team. Use this channel for account-level data questions and transaction record queries; have your account reference ready when you start the chat.
For formal data requests — such as asking what information is held on your account or flagging a concern about data handling — send an email through the contact address shown on the platform's contact page.
Most routine corrections — name, contact details, notification preferences — can be handled directly inside your account settings after login. No support ticket needed for fields that are unlocked for self-editing.
Keeping your account data accurate and contained is a practical part of how the platform runs. The four areas below describe the specific practices that apply to f999 accounts — from how long records are kept to how cookies are used during a session on the platform.
f999 uses session cookies to keep your login active as you move between the sportsbook and casino sections. These cookies expire when you close the browser session. Persistent cookies used for preference storage can be cleared through your browser's cookie settings at any time.
Account records — including transaction history for GrabPay and Bank Transfer activity — are retained for as long as the account remains active and for a period after closure as required by applicable local regulation. The exact retention window depends on the type of record and local law.
Login credentials are stored in hashed form; plain-text passwords are never held on the platform. If we detect unusual login activity against your account, access may be suspended pending identity verification through the support channel.
To ask about deleting or correcting a specific data record, contact the support team with your account reference and a description of the record in question. We will review what can be actioned under our retention obligations and respond directly.
The questions below cover what real account holders ask about data handling, rights and contact routes on f999. If something specific to your account is not answered here, reach the support team through live chat or the email contact on the platform.
During registration, f999 collects the name, contact details and login credentials you submit. Once your account is active, session activity — pages visited, bet types and wallet transactions through GrabPay or Bank Transfer — is also logged and tied to your account record.
No full GrabPay wallet credentials are stored on f999 servers. The platform receives a transaction reference and a status confirmation from GrabPay's own processing system. Your financial credentials remain within GrabPay's infrastructure and are governed by their privacy terms.
Log in and open the account settings page. The personal details and transaction history shown there reflect the records held for your account. For session-level data or records not visible in settings, contact support with your account reference and a description of what you want to review.
Most profile fields are editable directly in account settings after login. If a field is locked — for example a registered mobile number — contact the support team with your account reference and the correction needed. The team will verify and update the record.
Account data is not sold to advertisers. Payment processor data — for GrabPay or Bank Transfer activity — is passed only to the relevant processor to complete your transaction. Where local law in Malaysia requires disclosure to a regulatory body, that obligation is followed as applicable.
Send an email through the contact address shown on f999's contact page. Include your account reference and a clear description of the concern. For faster resolution of routine account queries, the live chat channel is the quicker route.